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Delivery Policy

What is Delivery Policy?

Having a Delivery Policy is important for managing expectations of your customers because:

  • It lets them know how much they can expect to pay for delivery
  • And how long of a wait they can expect when it comes to receiving their goods

It also makes them aware of different options that are available.

While this kind of policy isn't required by law, it's definitely recommended by e-commerce best practices.

If it takes too long for a customer to figure out how much you charge for Delivery and generally how long an item will take to arrive, the customer will probably buy elsewhere and you'll be losing business.

Providing an easily accessible Policy that has clear information on your policies can help you gain and retain customers.

A Delivery Policy isn't to be confused with a Return/Refund Policy. A Return/Refund policy lets customers know:

  • If you offer refunds and/or exchanges,
  • If you accept returns from customers,
    • What a customer must do to initiate a return,
    • Which party pays for return delivery, and
  • Any other important information related to a return and refund
    • Any restocking fees or other deductions from full refund,
    • Specific items that cannot be returned,
    • Time limits on returns (Cannot return something after 15 days, etc.)

In summary, a Delivery Policy lets customers know details about how to get goods into their homes, while a Return/Refund Policy lets customers know what their options are after goods are delivered in the event that the customer wants to send the goods back.

Sections for Delivery Policy

Here are some examples of policies and the important sections that should be included in your Delivery Policy:

  • Prices of delivery and methods of delivery available (standard, express, overnight, etc.)
  • Payment Information (what payment forms are accepted)
  • International Delivery Information
  • Delivery Restrictions (no delivery to P.O. boxes, no delivery of certain goods, etc.)
  • Handling Time
  • Other/Additional Information

Prices and Methods of Delivery Available

The main thing most customers will want to know about your policies and procedures is how much you charge for delivery, and how fast items will arrive.

Most e-commerce businesses offer multiple delivery options, from standard ground delivery to expedited or even overnight delivery. These delivery options also come with different price tags.

Include a section in your Delivery Policy that breaks down this information.

The simple chart is easy to notice and read, while the explanation paragraphs below it provide additional information about what a customer can expect with each Delivery method available. For example, a customer can quickly find out that 'Next Day' delivery costs PKR 59,950.